Knowledge process outsourcing facility, Massade, Gros Islet

Space on the Massade industrial estate at Gros Islet, just off the Castries-Gros Islet highway, which already hosts manufacturing, warehousing and outsourcing operations.

Invest Saint Lucia positions this one above straightforward call centre work: knowledge process outsourcing aimed at financial technology and professional services, tied to the national broadband enhancement programme. That is a different labour proposition — smaller headcount, higher qualification — and the thing to test is whether the skills are available locally or would have to be imported.

Employment-generating activity qualifies for income tax relief under the Fiscal Incentives Act; equipment may be imported free of duty. Skills availability is the binding constraint for KPO rather than space. Confirm bandwidth provision under the broadband programme, and work permit treatment for imported staff.

Project originated from Invest Saint Lucia . Summarised by us and not audited; details checked 22 Sep 2026.